Support

Email us at rashid@appspedia.net with your store domain. We reply within one business day.

Getting started

1. Open OrderPing in your Shopify admin and choose how to connect WhatsApp: QR code (personal or WhatsApp Business app) or the official WhatsApp Business Platform.
2. For QR: on your phone open WhatsApp → Settings → Linked devices → Link a device, then scan the code.
3. Go to Notifications and choose which messages to send.
4. Send yourself a test message from the Home page.

Common questions

Messages are not sending. Check Home: if it says WhatsApp is disconnected, connect again. Queued messages are sent once you reconnect. The Message log shows the reason for any failed message.

A customer didn't get a message. The order must have a phone number with the right country code. Set a default country code in Settings for numbers saved without one.

COD replies are not tagging orders. The customer must reply with 1 or 2 (or tap the button) on the same WhatsApp chat. With the Business Platform, add the callback URL and verify token shown in the app to your Meta app's webhook settings.

Business Platform templates are pending. Meta reviews new templates, usually within minutes. Use "Refresh template status" on the Home page.